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{"siteCode": "jp", "downloadURL": "https://org.downloadcenter.samsung.com/downloadfile/ContentsFile.aspx"}

役に立つリンク

他のソフトウェアのツールとサービス

  • Smart switch

    新しいGalaxy端末にすばやく簡単にデータ移行

    続きを読む
  • Galaxy クラウド

    あなたの大切な写真、データ、設定などのバックアップや復元を、安全、手軽、シームレスに行えます。

    続きを読む
  • Galaxy Pass

    Galaxy Passは、生体認証を使用して、安全かつ簡単にユーザーを認証することができるサービスです。

    続きを読む
  • Galaxy Members

    充実のサポートサービスはもちろん、Galaxyを使いこなすためのコンテンツのほか、ユーザー限定の特典やイベントのご案内も！

    続きを読む

お探しの情報が見つかりませんか？各種サポートをご活用ください。

オンライン

メール

24時間以内に受付のご返信をいたします。
※ただいま、Galaxyカスタマーサポートセンターが混雑しており回答のご連絡までにお日にちをいただく場合がございます。

Galaxy Live Chat

受付時間：9:00～20：00
(年中無休、Only chat in Japanese)　

■修理の受付を含む、詳しい状況確認が必要となる場合等はお電話窓口へのおかけ直しをご案内することがございます。
■お問い合わせの内容によっては、本サービスをご利用いただけない場合があります。
■ご質問内容によっては、より詳しい担当者へおつなぎする場合があります。

店頭修理について

[所在地]
〒150-0001
東京都渋谷区神宮前1丁目8番9号
原宿宝エステートビルB1F

[営業時間]
6月1日より全館再開予定

Galaxy Harajukuは、当面の間、
時短営業(12時-19時)とさせて頂きます。
ご理解を賜りますようお願い申し上げます。

Galaxy Live Expert (購入相談)

受付時間：10:00～20：00

■リンク先のチャットボタン(画面の右下)から開始頂けます。
■日本語のみ(Only chat in Japanese)対応致します。
■受付状況は日々変更される可能性がございますので、ご了承ください。

お電話

[日本でご購入の携帯電話/タブレット]

docomo
ドコモの携帯電話から 151
一般電話から 0120-800-000

ホームページ

au
auの携帯電話から 157
一般電話から 0077-7-111

ホームページ

rakuten
製品の説明、故障相談は一般電話から
Galaxyカスタマーセンター
0120-363-905


楽天モバイル
スマホ交換保証に加入の方で修理依頼の方


ホームページ


楽天モバイル
スマホ交換保証に*未加入の方で修理依頼の方


手順を確認

UQ
携帯電話・一般電話から
0120-929-818

ホームページ

JCOM
J:COMの携帯電話につきましては
下記のホームページからご確認ください。

ホームページ

お電話

お問合せ方法に関して、下記からご確認いただけます。



ご確認はこちらから


[スマートフォン、ウェアラブル]

0120-363-905
Galaxyカスタマ－サポ－トセンタ－
受付時間：年中無休
09：00~20：00

※ 音声ガイダンスにしたがって
製品別の下記番号を選択してください

1. Galaxy Fold ・Galaxy Z Flip プレミアムデスク

2. 楽天モバイルにてご購入のGalaxy端末

3. 楽天モバイル以外のGalaxy端末、
　Galaxyウェアラブル、関連アクセサリー

4. その他

[Galaxy Harajuku]
[液晶モニター]

0120-327-527
Galaxyカスタマ－サポ－トセンタ－

※音声ガイダンスにしたがって製品別の下記番号を選択してください

1. Galaxy Harajuku全般
受付時間：11:00～20:00(年中無休)

2. 液晶モニター、AV機器(テレビなど)、家電(冷蔵庫など)
受付時間：9:00～17:00(土・日・祝日を除く)


[医療機器]

0120-88-4422　（医療機器専用）
受付時間：　09:00～17:00
（土・日・祝日を除く）

[日本でご購入のメモリ ・SSD]

リテール市場向けサムスン製SSD、SDカード、USBメモリは、別会社でございます日本サムスン株式会社での取り扱い製品となります。
以下の「お問い合わせ先」から、各製品別サポートセンターまでお問い合わせ頂けますようお願い申し上げます。

お問い合わせ先

*プリンター関連の問い合わせは、 HP Webサイトより ご確認ください。